Frequently Asked Questions

We serve the Greater Scranton area, including all of Lackawanna County and parts of Luzerne County. Enter your ZIP code on our homepage to confirm service at your address.

Enter your address and ZIP code on our website and sign up online in a few minutes, or call our office at 570-545-6151.

Pickup days are set by address. After you sign up, your welcome email will include your pickup day.

Please put your cart out the night before pickup. If wildlife or local rules make that impractical, put it out as early as possible on pickup day. Our trucks start at 5 a.m.

If your pickup falls on New Year's Day, Memorial Day, Independence Day, Thanksgiving Day or Christmas Day, your pickup moves to the next day.

Call our office at 570-545-6151 or report a missed pickup and we'll get it scheduled.

To transfer service, send us a message with your move date and new address. To cancel, complete the cancellation form and allow up to 30 days for service to end. Service is billed monthly, so the full monthly rate applies to any month you receive service.

Lithium-ion and other batteries; construction materials such as brick, stone, wood, concrete, shingles and cement; paint and other hazardous materials; small appliances such as computers and TVs; hot ashes; and landscaping debris, dirt or soil.

Yes. Extra bags and bulk items can be picked up. Call our office at 570-545-6151 for pricing.

Not at this time. We'll offer recycling once we can do it at an affordable rate and make sure the material is actually recycled rather than sent to a landfill.

Most households of 1 to 2 people use the 35 gallon can, 2 to 4 people the 65 gallon can, and 5 or more the 95 gallon can. Every account includes a second container.

See our pricing page for current monthly rates by cart size.

No. All residential service is available with no contract and no cancellation fee. For commercial or dumpster service, please contact our office.

Pay online at trashbilling.com, where you can also set up ACH autopay.

Yes, and we don't currently charge a card fee. We recommend ACH autopay because it has the lowest processing cost.

We will provide notice if there is any change in rate.

Yes. We provide scheduled pickup for offices, retail, restaurants and property managers, plus waste audits. Request a quote.

Roll-off rentals are provided through our partner AP Container. Visit our Dumpster Rental page to get started.