Terms of Service

These Terms of Service ("Terms") govern all waste collection, container and related services provided by Destination Sanitation, Inc. and its affiliate AP Container, Inc. (together, "Destination Sanitation," "we," "us" or "our") to any person or business that requests, receives or has received our services ("Customer," "you" or "your"), and the use of destsan.com. By requesting, signing up for or using our services, you agree to be bound by these Terms.

1. Services

1. We provide residential curbside trash collection, commercial waste collection and roll-off container services at the service address on your account.
2. Residential pickup days are assigned by address and provided in your welcome email. We may change a pickup day or route based on operational needs and will notify affected Customers.
3. Commercial Customers are also bound by the terms of their commercial service agreement, including its list of approved materials. If that agreement conflicts with these Terms, the commercial service agreement controls.

2. Equipment ownership and care

1. All equipment, devices and containers provided in connection with our services, including but not limited to trash cans, carts, totes, receptacles, dumpsters, roll-off containers and lids ("Equipment"), are and remain the sole property of AP Container, Inc.
2. Equipment is loaned to Customers who have requested service, are receiving service, or have received service. Delivery or use of Equipment does not transfer ownership of it to the Customer.
3. The Customer is the caretaker of all Equipment while it is at the Customer's property or otherwise in the Customer's care, whether before service begins, during service or after service ends, until the Equipment is collected by us.
4. Equipment must be used safely and only for its intended purpose. Misuse of Equipment is strictly prohibited, including but not limited to placing prohibited materials in it, overloading it, moving it off the service property, burning or damaging it, or using it for anything other than storing and setting out waste for collection.
5. The Customer is responsible for any loss of, theft of, or damage to Equipment that occurs while it is in the Customer's care, other than normal wear from ordinary use. We may charge the Customer for the cost to repair or replace it.
6. When service ends, Equipment must be left at the service address, empty and accessible, for collection by us.

3. Rates, billing and late fees

1. Service is billed at a monthly rate. Current residential rates are listed on our Pricing page. The monthly rate is not based on the number of pickups performed in a month.
2. Bills are due by the last day of each month for that month's service.
3. Late fees may be assessed on any balance not paid when due. We may suspend or discontinue service to any account with a past-due balance.
4. We recommend ACH autopay. Credit and debit cards are also accepted.
5. We reserve the right to change rates, to add or change fees, and to discontinue service, based on the operational needs of our business. We will provide notice to Customers of any change in rate. Many factors that affect our costs are outside our control, including fuel, disposal and landfill fees, labor, equipment and regulatory requirements.
6. Extra bags, bulk items and other additional services are billed separately at our then-current rates. Contact our office for pricing.

4. Cancellation

1. Residential service is not subject to a term contract or a cancellation fee.
2. To cancel, the Customer must complete the cancellation form on our website at destsan.com/contact. Please allow up to thirty (30) days from our receipt of the form for service to be terminated.
3. Because service is billed at a monthly rate, the full monthly rate is due for any month in which the Customer receives any service. Monthly rates are not prorated or refunded for partial months.
4. The Customer remains responsible for all outstanding balances, fees and any Equipment charges after cancellation.
5. Cancellation of commercial or roll-off service is governed by the applicable service agreement. Please contact our office.

5. Setting out containers

1. Residential containers must be at the curb the night before the scheduled pickup day. Where wildlife or local regulations make that impractical, containers must be out as early as possible on the pickup day. Collection begins at 5:00 a.m.
2. Each residential container, including its contents, may not weigh more than fifty (50) pounds.
3. Lids must close fully, and containers must be placed with clear space around them so they can be emptied safely.
4. We are not required to collect containers that are overweight, overfilled, inaccessible or not out at the time of collection, or materials left outside the container, unless arranged in advance as an additional service.

6. Prohibited materials

The following materials may not be placed in any residential or commercial container:

• Lithium-ion and other batteries
• Construction materials, including brick, stone, wood, concrete, shingles and cement
• Paint and other hazardous materials
• Small appliances and electronics, such as computers and TVs
• Hot ashes
• Landscaping debris, dirt or soil

We may refuse to collect any container that contains prohibited materials. The Customer is responsible for any damage, fines or costs, including damage to our trucks or Equipment, caused by prohibited materials placed in a container.

7. Holidays and service delays

If a pickup falls on New Year's Day, Memorial Day, Independence Day, Thanksgiving Day or Christmas Day, collection moves to the next day. Service may also be delayed or rescheduled because of weather, road conditions, equipment breakdowns or other events outside our control. Delays do not entitle the Customer to a credit or refund.

8. Missed pickups

A missed pickup must be reported no later than the day after the scheduled pickup day, by calling 570-545-6151 or reporting it online. We will schedule a return trip for a missed pickup reported on time. A pickup is not considered missed if the container was not out on time, was inaccessible, was overweight, or contained prohibited materials.

9. Roll-off containers

Roll-off containers are rented through AP Container, Inc. and are also subject to AP Container, Inc.'s rental terms.

10. Limitation of liability

We take care when servicing containers, but we are not responsible for damage caused by containers placed in unsafe locations, by prohibited materials, or by normal wear on driveways and curbs.

11. Our website

The information on destsan.com is provided for general information and may change without notice. Online signup is provided through Trash Sign Up Pro and online bill payment through our billing provider, each subject to its own terms.

12. Changes to these Terms

We may update these Terms at any time. The date at the top of this page shows when they were last changed. Continued use of our services after an update means the Customer accepts the updated Terms.

13. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

Contact us

Destination Sanitation, Inc.
501 Clover St., South Abington Twp., PA 18411
570-545-6151
contactus@destsan.com